We reply fast — and we are human
Get in touch with the Kelma team
Questions, support, or just exploring? Reach a real WordPress engineer over live chat, WhatsApp, or a support ticket — in Arabic or English, around the clock.
✦ 24/7 support · Arabic & English · Real engineers, never bots
Ways to reach us
Pick whichever channel suits you
However you prefer to get in touch, a real member of our team is on the other end. We do not hide behind contact forms that vanish into a void — every message reaches a WordPress engineer who can actually help, usually within minutes. Choose the channel that fits the moment.
Live chat
The fastest way to reach us. Open the chat from any page and talk to a real engineer in Arabic or English, day or night.
Prefer messaging? Reach us on WhatsApp and we will pick up the conversation wherever you are.
Support ticket
For anything that needs a deeper look, open a ticket from your dashboard. We prioritize every request — no long queues.
Where we are
Based in Alexandria, serving the Arab web
Kelma is built and run from Alexandria, Egypt, on the Mediterranean coast. Being rooted in the region is the whole point: we understand the networks, the languages, and the businesses we serve because we are part of them. Our team works across Egypt, Saudi Arabia, the UAE, Jordan, and beyond — but home is the Egyptian coast, and that is where the people answering your messages sit.
- Headquartered in Alexandria, Egypt
- MENA-aware infrastructure and routing
- A team that speaks your language, in every sense
- Support that understands your market
What to expect when you reach out
A real person, a real answer, fast
When you contact Kelma, you are not opening a ticket that disappears for days. You reach a WordPress engineer who reads your message, understands the context, and actually solves the problem — then explains what they did so you are never left guessing. Whether it is a quick question or a tricky technical issue, we treat your time as seriously as you do.
- Answered by real WordPress engineers
- Clear explanations, never copy-paste replies
- Available 24/7, in Arabic and English
- Proactive follow-up until it is truly resolved
Contact FAQ
How fast will you reply?
Live chat usually reaches a real engineer within minutes, any time of day. Tickets are prioritized so you are never stuck in a long queue.
Can I get support in Arabic?
Of course. Our team is fluent in both Arabic and English, so you can reach out in whichever language you are most comfortable with.
Do I need an account to contact you?
No. You can start a live chat or message us on WhatsApp before you sign up — ask anything you like, no account required.
I am not a customer yet. Can you still help?
Absolutely. Whether you are comparing hosts, planning a migration, or just curious, we are happy to answer your questions with no pressure.
We would love to hear from you
Start a conversation with a real WordPress engineer — in Arabic or English, 24/7.